The lead time for Made To Measure rugs is 6 weeks. We appreciate that it is quite a wait but each rug is handmade in Morocco in a traditional way, and it simply takes time. The quality and softness of the rugs are astounding.
Due to the 6 week lead time we ask for half payment (50%) when your order is placed with the balance due when your rug is made and ready to dispatch.
Delivery to England and Wales and parts of Scotland is Free. Some remote regions incur delivery costs. Please see our delivery details page for details. Once packed and ready for dispatch we will email you a UPS Tracking Number.
Can I return my rug?
With custom made to measure orders we cannot accept returns unless the item arrives damaged or defective.
Please ensure measurements are correct before submitting your order.
Can I cancel my order?
After placing an order you have 48 hours to amend or cancel your order. Please contact us by phone or email to do so.
What if I don't like what I ordered?
We certainly hope that never happens. We are here to answer any questions you have before placing your order.
We would never want you to keep a rug that you don't love, so we will do our best to work something out.