Step 1: Email or call us to log an item return within 14 days.
Step 2: We then email or post your instructions and prepaid postage labels. The rug will be collected from your home or you can leave it to a local UPS drop-off point. Locate your local drop-off point here.
Step 3: Refunds will be processed in 24 hours of us receiving
Our stunning Beni Ourain rugs are handwoven using neutral tones, embellished with a black geometric design. Featuring a classic, contemporary monochrome look, they are the perfect focal point for any room. Plush and luxurious, their texture offers an element of comfort and extravagance to your flooring.
Dispatch & Shipping Details
Please allow 7 - 10 days for delivery of your new rug from the date of purchase.
Rugs are large and heavy but we charge a flat fee of £10 per rug (regardless of size) for shipping. This applies across our entire shop, all rugs.
Once packed and ready for dispatch we will email you a UPS Tracking Number.
In Stock Rugs & Fixed Size Rugs (not customer-defined made to measure)
We only want you to keep a rug if you love it. If for any reason you are not satisfied with your rug you can return it within 14 days from receipt of the item. We will issue you a full refund minus **shipping costs.
** Shipping Costs
Shipping costs are charged at a flat fee of £10 per rug (regardless of size) per trip. This applies across our entire shop, all rugs.
Sending out from CJ Rugs to You is £10 (Trip 1).
Returning to CJ Rugs from You is £10 (Trip 2).
Alternatively, when returning an item you can arrange to ship the item if you prefer to do so and will not be charged £10 for Trip 2.