Step 1: Email or call us to log an item return within 14 days.
Step 2: We then email or post you instructions and prepaid postage labels. The rug will be collected from your home or you can leave it to a
local UPS drop-off point. Locate your local drop-off point here.
Step 3: Refunds will be processed in 24 hours of us receiving
Our stunning Beni Ourain rugs are handwoven using neutral tones, embellished with a black geometric design. Featuring a classic, contemporary monochrome look, they are the perfect focal point for any room. Plush and luxurious, their texture offers an element of comfort and extravagance to your flooring.
In Stock Rugs (not made to measure)
We only want you to keep a rug if you love it. If for any reason you are not satisfied with your rug you can return it within 14 days from receipt of the item. We will issue you a full refund minus **shipping costs.
Made To Measure
Even with Made To Measure we only want you to keep a rug if you love it. If for any reason you are not satisfied with your rug you can return it within 14 days from receipt of the item.
Please Note: On all Made To Measure returns you will be charged a 15% restocking fee on the purchase value of the rug plus **shipping costs.
You may feel this is harsh but there is considerably more time and effort involved in managing and overseeing Made To Measure orders.
Having the option to return a Made To Measure (bespoke) order is rare as most companies do not allow it. We offer it to show you our level of confidence in the quality of our rugs and we only want you to keep a rug if you love it.
** Shipping Costs
Shipping costs are charged at a flat fee of £10 per rug (regardless of size) per trip. This applies across our entire shop, all rugs.
Sending out from CJ Rugs to You is £10 (Trip 1).
Returning to CJ Rugs from You is £10 (Trip 2).
Alternatively, when returning an item you can arrange to ship the item if you prefer to do so and will not be charged £10 for Trip 2.